Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Welcome to Mega Moolah's Privacy Policy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.
Mega Moolah is operated by Microgaming Ltd., a company registered in Malta (Company Registration Number: C27663), with registered offices at Level 2, Spinola Park, Triq Mikiel Ang Borg, St Julian's SPK 1000, Malta.
Important: By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
We are committed to protecting your privacy and ensuring the security of your personal information. We comply with:
We collect different types of information for various purposes to provide and improve our services to you.
When you register an account or use our services, we may collect:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, username, date of birth, gender | Account creation, age verification |
| Contact Data | Email address, phone number, postal address | Communication, account recovery |
| Financial Data | Payment card details, transaction history | Processing payments, fraud prevention |
| Transaction Data | Deposits, withdrawals, game history | Account management, compliance |
| Technical Data | IP address, browser type, device ID | Security, fraud prevention |
| Usage Data | Pages visited, game preferences, session duration | Service improvement, personalization |
| Marketing Data | Communication preferences, promotional opt-ins | Marketing communications (with consent) |
To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations, we may collect:
We automatically collect certain information when you visit our website:
Legal Basis: We collect this information based on our legitimate interests in operating and improving our services, as well as to comply with legal obligations including gambling regulations and AML/KYC requirements.
Online gaming platforms must comply with strict data protection regulations across different jurisdictions. Players concerned about gaming certification standards should review operator licenses. Indian players can find transparent privacy policies at minesgame-app.in. Additional security information is available through aballooncompany.com.
We use your personal information for the following purposes:
Note: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or updating your account preferences.
We do not sell your personal information. However, we may share your data with the following parties:
We share data with trusted third-party service providers who assist us in operating our business:
| Provider Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Process deposits and withdrawals | Financial data, transaction details |
| ID Verification Services | Verify identity and age | Identity documents, personal details |
| Cloud Hosting Providers | Store and manage data | All account and usage data |
| Analytics Providers | Analyze website usage | Technical and usage data |
| Customer Support Tools | Provide customer service | Contact details, support history |
| Marketing Platforms | Send emails and notifications | Contact details, preferences |
All service providers are bound by data processing agreements that require them to protect your data and use it only for specified purposes.
We may disclose your information to:
If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you before your information becomes subject to a different privacy policy.
We may share your information with other parties when you have given us explicit consent to do so.
Important: We never share your personal information with third parties for their own marketing purposes without your explicit consent.
Under GDPR and other data protection laws, you have the following rights:
You have the right to request a copy of the personal information we hold about you. This is commonly known as a "Data Subject Access Request" (DSAR).
You can request that we correct any inaccurate or incomplete personal information we hold about you.
You can request that we delete your personal data in certain circumstances, such as:
Important: We may not be able to delete your data if we are legally required to retain it (e.g., for gambling regulation compliance, financial records, or ongoing legal proceedings).
You can request that we limit how we use your personal data in certain situations, such as while we verify the accuracy of data you have challenged.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You can object to:
Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us:
We will respond to your request within 30 days. There is no charge for making a request, unless your request is clearly unfounded or excessive.
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority:
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
All payment transactions are processed by PCI-DSS certified payment processors. We do not store your full credit card details on our servers.
You can help keep your account secure by:
Data Breach Notification: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay (within 72 hours of becoming aware of the breach).
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 5 years | Gambling regulation compliance |
| Transaction Records | 5 years from transaction date | AML/KYC legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Marketing Data | Until consent withdrawn | Consent-based processing |
| Game History | 5 years from last activity | Dispute resolution |
| Support Communications | 3 years from last contact | Quality assurance |
| Self-Exclusion Records | Indefinitely | Player protection |
When you close your account, we will:
Note: Even after account closure, we may retain certain data if required by law or if needed to resolve disputes, enforce our agreements, or protect our legal rights.
Your personal information may be transferred to and processed in countries other than your country of residence.
We may transfer your data to:
When we transfer data outside the EEA, we ensure adequate protection through:
You can request a copy of the safeguards we have in place by contacting us at [email protected].
18+ Only: Our services are strictly for individuals aged 18 years or older. We do not knowingly collect or process personal information from anyone under 18.
We take the following steps to prevent underage gambling:
If we discover that we have collected information from someone under 18:
If you become aware of underage gambling on our platform, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
For significant changes that materially affect your rights, we will:
You can request previous versions of this Privacy Policy by contacting [email protected].
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Email (DPO): [email protected]
Postal Address:
Data Protection Officer
Microgaming Ltd.
Level 2, Spinola Park
Triq Mikiel Ang Borg
St Julian's SPK 1000
Malta
Phone: +356 2131 3131
Response Time: We aim to respond within 5 business days
We are licensed and regulated by the Malta Gaming Authority:
